Couch privacy promise
We are committed to safeguarding your private information online. We will only collect, store and use your personal information to be able to fulfil your orders, deal with any queries or after care issues, or for marketing.
Placing an order and your personal information
When you register to purchase products (the “Products”) through Couch, we ask for your name, e-mail address, postal address, and contact details. Couch then keeps a record of this information.
If you place an order with us and elect for us to store your credit or debit card details, Couch will keep a record of those details.
We keep a record of any e-mail correspondence you send us, so we can track any problems or concerns you've had on our Website.
How we use this personal data
All the information we collect via the Website or through correspondence (including emails) with you is used to deliver the products you have ordered, to personalise your service, and ensure that any issues you have after ordering are taken care of.
Receiving marketing emails
You may choose to sign up to Couch and be sent details of new products, discounts, or other news we think might interest you. You can sign up for this service here [link] In addition to your name and email address, we also collect your date of birth so that we can send you special birthday offers.
If you have bought goods from us before, or your details were on our database before May 2018, we may also use our legitimate interests to market to you by email. We will always take care to make sure that these emails are not too frequent or wordy and that you can unsubscribe to them easily.
Cookies & internet advertising
Like many websites, we also use "cookie" technology. A cookie is a small data file that we transfer to your computer's hard disk. We do not use cookies to collect personally identifiable information. We use cookies to understand better how you interact with the site and our service, to monitor aggregate usage by our users and web traffic routing on the site, and to improve the site and our services.
By visiting Couch with your computer set to accept cookies, you are consenting to the way we use our cookies, both on our Website and via other ways we get in touch with you.
Storing your credit and debit card details
If you have elected to store your credit or debit card details with Couch, those details will appear automatically on the Payments page when you login and proceed to purchase a Product with us. To ensure the security of your credit and debit card details we:
will ask for your credit or debit card number on the Payments page: only the last four digits of your credit or debit card number, the expiry date of that credit or debit card, the name (as it appears on the credit or debit card) and card type will be visible to you on the Payments page. Of course, we use all of your credit or debit card information to process your order but we do not display this information on the Payments page in order to ensure that no-one can see it.
If you would like to revise the credit and debit card details you have provided to us, please email us at [email protected]
Deleting your personal data
If you would like us to delete your details from our database, please email us at [email protected].
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes we make to this Privacy Policy will be posted on our Website. If you submit information to us following such changes, you will be deemed to have read and agreed them.
