1. The terms and conditions set out below are to be applied to the use of this website. By using this website, you agree to be bound by these terms and conditions. If you do not agree to be bound by these terms and conditions, you may not use this website.

2. In these terms and conditions, the expressions “we”, “us” and “our” are a reference to ‘Couch’.

3. Please note, all items purchased during the Black Friday / Boxing Day Sale are not eligible for exchange or return as they are sale items and are considered final sale. If you are approved for an exchange, Couch will only be able to credit you for the amount paid at time of checkout to put towards an alternative size / style.

4. All items marked as final sale are not eligible for return or exchange, unless deemed faulty.

5. Please note, all discount codes, sales and promotions exclude new collections unless explicitly mentioned otherwise.

TERMS OF SALE

1. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

2. We will communicate acceptance of your offer after we receive confirmation of your payment being processed. We will send you an acknowledgement e-mail confirming acceptance of your order.

3. Please note, all purchases on sale items (items purchased at a discount of more than 20%) are eligible for exchange only. Exchanges will honour the value paid at checkout after discounts, excluding shipping fees. Customers are responsible for any additional costs required to exchange the item.

4. All items marked as 'final sale' are not eligible for return or exchange, unless deemed faulty.

5. All promotional values are only eligible if the subtotal value is above a certain threshold which excludes discounts, taxes and shipping costs.

6. Please note, all purchases on sale items are eligible for exchange only. Exchanges will honour the value paid at checkout after discounts, excluding shipping fees. Customers are responsible for any additional costs required to exchange the item.

7. Please note, all discount codes including sign up welcome codes, sales and promotions exclude new collections unless explicitly mentioned otherwise.

8. Returns Information: If for any reason, you are not happy with your order, Couch is happy to offer an exchange or refund to store credit or original payment method for items purchased at full price, providing that the product is in original condition with tags attached. We will happily discuss the details of your return with you further via email at [email protected].

9.Couch is offering 20-70% off selected styles during Black Friday. All prices are as marked. Exclusions apply. Offer cannot be used in conjunction with any other promotion or discount code, unless clearly stated. Couch is not obliged to apply discount to purchases placed outside of the promotional timeframe and reserves the right to remove items from the promotion at any time or extend the promotion. Items marked 'final sale' are non-returnable/non-refundable and are considered final sale.

BUYING ONLINE

1. To make a purchase from our website, you must be 18 years of age or over, or have obtained the consent of your parent or guardian if you are under 18 years of age.

2. All purchases must be for personal use only. For wholesale enquiries please contact [email protected] for further information.

3. Please note, all purchases on final sale items are final. We do not accept returns or exchanges of any kind, on final sale items unless deemed faulty.

4. Please note, a discount code is only valid for a single transaction, and may not be used in conjunction with any other discounts or markdowns. Only one discount or coupon code can be used per order.

5. Any refunds that are granted will be issued for the full purchase price of product only, less shipping, as this cost has already been expended when shipping the original order out to you (unless deemed faulty).

RISK

1. The products covered by each contract (i.e. accepted order) are at your risk upon delivery of the order to the carrier.

TITLE TRANSFER

1. Unless otherwise provided in a contract with you, ownership of the products you purchase covered by the contract shall vest in, or be transferred to you at the time your order and payment is submitted on our website and we communicate acceptance.

INTELLECTUAL PROPERTY

1. All intellectual property, including, copyright, trademarks and designs featured or displayed on the website are owned by us. Except as may be otherwise indicated in specific areas within the website, you are authorised to view, play, print and download documents, audio and video found on the website for personal, informational, and non-commercial purposes only. Except as permitted by applicable copyright laws, you may not modify any of the materials and you may not copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information or work contained on the website.

RESTRICTED USE

1. Unless we agree otherwise in writing, you are provided with access to this website only for your personal use. You are authorised to print a copy of any information contained on this website for your personal use, unless such printing is expressly prohibited. Without limiting the foregoing, you may not without our written permission on sell information, materials, content, audio and photographs obtained from this website.

COMPLAINTS

We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise. If you have any complaints or comments regarding Couch or this website, please contact [email protected].